FlexiFind

Researcher / Researcher / Facilitator / Flow- and wireframe designer

Flexifind is a UX-Design student project supporting students, nomads and flexible gig-workers in a rapidly growing gig-economy.

The Process

Goals and problems

Design challenge

The Result

Project Overview

Scenario

“Another type of person is looking for work: the digital nomad. These people work remotely using their laptops and the Internet. Their jobs are not dependent on a location. They might work as writers, designers, or video editors. Often their work is project-based rather than full-time and permanent.”

Problem Statement

There is a need for a fast, reliable, and mobile-friendly way for students, creative freelancers, and digital nomads to discover vetted gigs on short notice. The current state of their gig discovery is fragmented, whether that is through Discord, social media channels, or a generic gig service. All of these avenues result in lost opportunities, unreliable communication, the devaluation of human work in an AI-driven society, and possible financial stress based on delayed payment or uncertainty.

Software used

  • Figma
  • Teams
  • Canva
  • Google Docs
  • Google Forms
  • Google Sheets
  • OBS Studio
  • TurboScribe Ai
  • Grok Ai

Design challenge

User Needs

  • A fast, reliable way to discover verified gigs
  • Clear, upfront information about pay, requirements, and timing
  • A trustworthy platform that reduces uncertainty

Core Problems

  • Fragmented gig discovery across many unreliable channels
  • Lack of transparency around payment and legitimacy
  • Time lost searching instead of working

Process and research

The project were structured after the 5 stages of the design thinking model

Empathise

  • Literature Review
  • Survey
  • User Interviews
  • Competitive Analysis

Define

  • User personas
  • User Scenarios
  • Problem Statement
  • Information Architecture
  • Requirements

Ideate

  • Affinity Mapping
  • Brainstorming
  • Brainwriting
  • MoSCoW

Prototype

  • Userflow
  • Wireflow
  • Mockup
  • Low-Fidelity

Test

  • Low-Fi Usability Testing
  • Data analysis
  • High-Fidelity Prototype
  • Iteration and Recommendations

Insights

  • Users prioritize fast gig discovery
  • Users value trust and safety
  • Focus on ease of use
  • Users need a quick and reliable payment solution
  • Focus on seamless onboarding with portfolio syncs (no CV rewrites!).

Recommendations

  • Gig-finding feed
  • Private and company profiles
  • Filtered searches/suggestions
  • Gig map
  • Synced calendars
  • Smooth navigation
  • Preparation packages
  • A mutual trust system

Primary Persona

Secondary Persona

Task Flows

Task 1 - Onboarding
Task 2 - Discover same-day gig
Task 3 - Evaluate gig & Client trust
Task 4 - Applying to gig
Task 5 - Set availability

Sketches

Onboarding
Login/Signup
Onboarding
Home Page
Feed
User Profile
Company Page

Information Architecture

Mid-fidelity prototype

Signup
Signin
Onboarding
Gigs
Search page
Calendar
Message
Profile

The result

A mobile-based gig-finding platform designed to connect freelancers wih short-term opportunities across various industries, such as creative services, tech, etc.  The app ensured trust and includes features like a gig-finding feed with a search and filter function, calendar sync with availability toggles, a mutual trust system, and fast and secure payments.

Signin
Onboarding
Home Page
Search
Gig1
Calendar Page
Profile

Recommendations for iteration

  • Get a more diverse user group for survey and interviews, include people that would represent the employer or client
  • Add more features for primary persona:
  • Share profile option
  • Portfolio import feature
  • Upload CV PDF option
  • Change the gallery feature by adding it to home page for visibility to visitors
  • Add more features for secondary persona
  • More details about gig location and facilities
  • Company handbook feature
  • Dark/Light mode toggle
  • Better contrasts for clear readability
  • Prototype repairs for higher quality usability testing